Delete your Trotters account
You can delete your Trotters Rider or Trotters Driver account from inside the app, or ask our support team to do it for you if you can no longer sign in.
In the app — takes effect immediately
- Open the Trotters Rider or Trotters Driver app and sign in.
- Rider: open Settings from the menu. Driver: open Account, then Settings.
- Tap “Delete My Data” (Rider) or “Delete Account Data” (Driver).
- Confirm. Your account is deactivated straight away and you are signed out on every device.
Can’t open the app? Send a request
Fill this in and send it from your own mail app or WhatsApp. We verify the request against the registered phone number before anything is deleted.
Enter your name and registered phone number and tick the box to enable sending.
What happens to your data
Removed when the account is deleted
- •Sign-in access — every session is revoked and the account can no longer be used.
- •Your name, phone number, e-mail address, profile photo, saved places, emergency contacts and chat messages are erased.
- •For drivers, also your ID and licence numbers, date of birth, uploaded documents and payout details.
- •Your profile stops appearing in the apps: riders can no longer be matched to you and drivers stop receiving trip requests.
Kept, because the law requires it
- •Trip, invoice and payment records, which Tanzanian tax and transport rules require us to keep.
- •Records of an unresolved safety case or a regulatory report, for as long as the matter is open.
- •Aggregate statistics that no longer identify anyone.
A request sent by message is completed within 30 days of us verifying it. Anything that is not covered by the retention rules above is erased by then. Questions about your data can go to the same support channel, or see our privacy policy.