Safety on Trotters

What we do to keep trips safe

Every feature below is built into the Trotters apps today. We list only what you can actually use on a trip.

Book a ride

In the app

SOS button during a trip

Tapping SOS sends an alert with your live location and trip details to our safety team, and shows the national emergency numbers so you can call them straight away.

Emergency contacts

Save trusted contacts in the app. They are part of your safety profile and are used when you raise an SOS alert.

Share your trip

Send a tracking link from the trip screen. Anyone with the link can follow the car on a map until the trip ends — no app needed.

Call and chat inside the app

Reach your driver through the app instead of swapping personal phone numbers.

You see the car before you get in

The app shows the driver’s name and photo, the vehicle make, colour and number plate, so you can confirm the car that pulls up is the right one.

Ratings both ways

Riders rate drivers and drivers rate riders after every trip. Low ratings and reports are reviewed by our team.

Before a driver can take trips

Every driver account is reviewed by our compliance team. These documents are mandatory and are checked before the account is approved, and again when they expire.

Loading…