Privacy Policy

We collect the information we need to run trips, onboard drivers and administer corporate travel accounts:

• Account information: name, phone number, email address, profile picture and language preference.
• Driver verification documents: NIDA national ID or passport, driving licence, vehicle registration card (logbook) and LATRA driver registration badge.
• Trip data: pickup and drop-off points, the route travelled, trip times, fares and receipts, and the ratings you leave.
• Payment data: the payment method you choose (cash, mobile money, card, Trotters wallet or a corporate account), wallet balances and transaction records. Full card numbers are handled by our payment provider, not stored by us.
• Communications: in-app chat messages and call records between rider and driver during a trip, and messages you send to our support team.
• Device data: device type, app version and the push notification token needed to send you trip alerts.

We collect location data from riders and drivers to match you with a nearby driver, navigate the route, estimate arrival times, price the trip and respond to an SOS alert.

If you share a trip, the link you send shows the live position of the car and the trip details to whoever opens it, until the trip ends.

The Trotters rider app and Trotters driver app ask for these permissions. Each one is requested only when the feature needs it, and you can turn it off in your phone settings.

• Location (both apps): to find pickups, match trips, navigate and track the trip, as described above.
• Camera and photos (both apps): to take or choose a profile picture and, for drivers, to upload verification documents and vehicle photos.
• Microphone (both apps): for in-app voice calls between rider and driver. Calls are not recorded.
• Contacts (iPhone, both apps): only when you choose someone to share a trip with or to call. Your contact list is not uploaded to our servers.
• Notifications (both apps): to alert you about trip requests, driver arrival, payments and safety messages.
• Display over other apps (Android, both apps): to show a small floating bubble with trip updates while you use another app, such as a navigation app.
• Fingerprint or face unlock (driver app): optional quick sign-in. The check happens on your phone; we never receive your fingerprint or face data.

• Your driver or rider: during a trip each side sees the other’s first name, photo, rating and the vehicle details, and can call or chat through the app.
• Payment providers: mobile money and card processors receive what they need to take or refund a payment.
• Service providers: Google (maps, Firebase push notifications, crash reports and app analytics, and Google Sign-In if you use it) and Sentry (error reports), plus the SMS, WhatsApp and email services that deliver verification codes and receipts. They process data only to provide these services to us.
• Your employer, for corporate rides: if a trip is billed to a company account, that company sees the trip and its cost on its invoice.
• Regulators and authorities: where we are required to, for example LATRA and tax authorities, or in response to a lawful request.

We do not sell your personal data.

Passwords are stored as Argon2 hashes, never in plain text. Traffic between the apps and our servers is encrypted with TLS, access to production data is restricted to authorised staff, and database backups are kept in private encrypted storage.

You can ask for a copy of your data, ask us to correct it, or delete your account and personal data at any time. Some records, such as completed trip and payment records, are kept for as long as tax and transport regulations require. Trotters is not intended for children under 18, and we do not knowingly collect their data.

For any other privacy request, email support@trotters.tech.